We are committed to protecting privacy for every individual user, including each individual child who accesses our products. This FAQ explains privacy rights, how parents can act on behalf of a child, and how individual users—both adults and children—can request data access or deletion using clear and accessible privacy support tools.
Who does this apply to?
This information applies to:
- Individual adult users managing their own personal data
- Parents or legal guardians acting on behalf of an individual child
- Families with multiple children, where each child has individual privacy rights
- Anyone with questions about privacy, data access, or delete requests
Each individual—adult or child—has rights related to the personal data associated with their own account.
What privacy rights do individual users, Parents or legal guardians have?
Every user has the right to exercise the following data rights, either on their own behalf or, in the case of a parent or legal guardian, on behalf of their child:
- Access: Request information about what personal data we have collected.
- Knowledge: Ask questions about how personal data is used or stored.
- Correction: Request that inaccurate personal data be corrected
- Deletion: Request that personal data be deleted.
- Withdrawal of Consent: Withdraw consent or refuse to permit the further use of previously collected personal data, including its disclosure to third parties, except when such disclosure is necessary to provide or maintain the service.
- Restriction: Request that we stop any further collection, use, or disclosure of personal data going forward.
Parents and legal guardians may exercise any of these rights on behalf of their child at any time.
See our Privacy Policy here: Privacy Policy
How does an Individual user, Parents or legal guardians make a request?
Email Support (Include Privacy Policy Inquiry in subject):
-
Yu‑Gi‑Oh! (Privacy & Child‑Related Requests):
us-cardsupport@kde-us.com -
General Support (All Products and Individual Users):
support@kde-us.com
Use the Privacy Web Form or Chat:
Instructions:
- Open the Privacy Web Form or Chat link below
- Clearly state that your request is for an individual child
- Select Inquiry Type: Privacy Policy Inquiry
- Provide in Summary:
- Parent or guardian name and contact information
- The child’s username or account details (if available)
- A brief description of the privacy request (for example, “access to my child’s data”)
Privacy Web Form:
https://us-support.konami.com/hc/en-us/requests/new
Privacy Chat:
https://us-support.konami.com/hc/en-us/requests/new (Select the Chat bubble on the bottom right of the page)
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