How Individuals and Parents Can Access, Delete, or Ask Questions About Personal Data

We are committed to protecting privacy for every individual user, including each individual child who accesses our products. This FAQ explains privacy rights, how parents can act on behalf of a child, and how individual users—both adults and children—can request data access or deletion using clear and accessible privacy support tools.

Who does this apply to?

This information applies to:

• Individual adult users managing their own personal data
• Parents or legal guardians acting on behalf of an individual child
• Families with multiple children, where each child has individual privacy rights
• Anyone with questions about privacy, data access, or delete requests

Each individual—adult or child—has rights related to the personal data associated with their own account.

What privacy rights do individual users, Parents or legal guardians have?

Every individual user, Parents or legal guardians has the right to:

• Ask what personal data is collected about them
• Request that their personal data be deleted
• Ask questions about how their data is used or stored

These rights apply whether the individual is an adult user or an individual child.

See our Privacy Policy here:  Privacy Policy

How does an Individual user, Parents or legal guardians make a request?

Email Support (Include Privacy Policy Inquiry in subject):

• Yu‑Gi‑Oh! (Privacy & Child‑Related Requests):
  us-cardsupport@kde-us.com
• General Support (All Products and Individual Users):
  support@kde-us.com

Use the Privacy Web Form or Chat:

Instructions:

1. Open the Privacy Web Form or Chat link below
2. Clearly state that your request is for an individual child
3. Select Inquiry Type: Privacy Policy Inquiry
4. Provide in Summary:
   • Parent or guardian name and contact information
   • The child’s username or account details (if available)
   • A brief description of the privacy request (for example, “access to my child’s data”)

Privacy Web Form:
https://us-support.konami.com/hc/en-us/requests/new

Privacy Chat:
https://us-support.konami.com/hc/en-us/requests/new (Select the Chat bubble on the bottom right of the page)